What Information We Hold and Why
When you open an account, we collect your name, mobile number, email address and the payment method you register — whether that is bKash, Nagad or Rocket. Each deposit or withdrawal generates a transaction record tied to your account wallet, and we retain that record for
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the period required by applicable financial and operational rules. We do not sell this data to third parties. When you contact support, we log the conversation to improve how we handle future queries. Device identifiers and browser data are collected automatically each time you load the
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platform — this helps us detect unusual login attempts and protect your account. If you connect through a shared network or switch devices, our system flags the session so you can verify it is yours. Location signals may be collected to check whether access is permitted
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in your region, since availability depends on local law and eligible regions. You can request a copy of your stored data at any time by writing to our privacy contact address. We will respond within the period stated in your jurisdiction's applicable data rules. Correction requests
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for inaccurate personal details — including a wrong mobile number linked to your bKash or Nagad wallet — are handled through the same contact path.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.