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What You Need to Know Before You Start

Using bd111 — including funding your account via bKash, Nagad or Rocket — is subject to the legal terms set out here. Whether access is permitted in your area depends entirely on your local law and the eligible regions we serve.

Eligibility depends on local lawAccount rules apply to all walletsbKash, Nagad, Rocket governed by these termsBangladesh region conditions applyTerms updated without prior notice
bd111 What You Need to Know Before You Start
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We handle your account data with a clear structure — what we collect, why we collect it, and how long we keep it. If you have ever used bKash, Nagad or Rocket to fund your account, those transaction records are tied to your account profile and used only for payment verification and dispute resolution.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method, such as bKash or Nagad, across visits.

Account Security

Your account is protected by OTP verification sent to your registered mobile number. Any change to your linked bKash, Nagad or Rocket wallet requires re-verification before it goes through.

Data Retention

Transaction records including Rocket and Nagad payment logs are kept for as long as your account is active and for a further period as required by our legal obligations.

Requesting Changes

You can request a correction or deletion of your account data at any time via live chat or email. We aim to respond to all data requests within a reasonable period.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to flag a data concern or need to request account closure, our support team handles all of this. Reach out through the channels below and quote your account number so we can pull the right records without delay.

Live Chat Open the chat widget from your account dashboard. Legal and account queries are handled directly — quote your registered bKash or Nagad number for faster lookup.
Email Support Send your legal query or data request to our support address found in your account settings. Include your account ID and the specific term or policy you are asking about.
Account Help Page Log in, go to Account Settings, and select Help. From there you can submit a formal request to update, review or delete the data we hold against your account.

Legal Questions We Hear Most Often

These are the questions our account holders in Bangladesh ask most often about legal terms, eligibility and their rights. If your question is not here, contact us through live chat or the account help page.

No. Whether access is permitted depends on your local law and eligible region. You are responsible for checking this before opening an account or making a deposit.

We log your mobile number, transaction reference and deposit amount. This is used to verify your identity, process withdrawals and resolve any payment disputes you raise.

Yes. Submit a deletion request through live chat or email from your registered account. We will review it against our retention obligations and respond within a reasonable period.

Payment records are kept for a period after account closure as required by our legal obligations. They are not used for any purpose beyond compliance and dispute resolution.

We may update terms without prior notice. Continued use of your account after any change means you accept the updated terms. We encourage you to review this page periodically.

Reach us via live chat or email support. Quote your account ID and describe the concern clearly. We will investigate and reply through your registered contact details.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.